Customer Satisfaction Surveys

DISC’s customer satisfaction surveys will yield invaluable feedback for your company, identifying specific strengths and weaknesses among products and services. In addition, we measure and evaluate the attitudes and opinions of your customers and clients, identify expectations, and determine if they are being met.

DISC customer satisfaction surveys can deliver:

Detailed data on customer satisfaction levels
Honest customer feedback that encourages dialogue and retention
Information to guide policy revisions and improvement of products

DISC provides “turn-key” customer survey products, integrating design, administration, and insightful analysis. In addition, our survey response rates are exceptionally high, with a statistical error rate of +/- 1% and data results with 99% confidence.

DISC customer satisfaction surveys encourage vital feedback on issues such as:

Brand perception
Product satisfaction
Customer service satisfaction
Pricing
Timeliness of delivery
Interest in new products and services

Call or email us today for more information regarding our customer satisfaction surveys and other research services. We are ready to discuss your needs and provide a solution designed to deliver results.

Design-Conduct-Analyze

DISC’s professional staff will provide all the elements necessary to successfully complete your next survey research project.

Sample Design – Our scientifically designed samples deliver response data with speed and economy.
Survey Instrument Design – We produce designs that motivate your target audience to participate.
Online Survey Design – We harness the power of the Internet to reach participants with minimum cost and maximum response.
Printing/Mailing – Our mail surveys employ the highest quality and most efficient printing and mailing services available.
Data Capture – Our project methodology produces data capture accuracy well beyond industry averages.
Response Data Analysis and Reporting – We present comprehensive results with professional clarity.
Outsourcing - We can assist in all areas, including return mail services with local post office boxes, non-response re-mailing, and telephone follow-up programs.

Disc Information Services