Case Studies
Over the past ten years, we have conducted scores of projects as a sole source contractor or supplied survey task outsource services as needed. Our office infrastructure can comfortably process response spikes of 100,000 surveys per week while still maintaining tight organization on even the smallest of projects running at the same time. Listed below are examples of completed projects by type:
Project Resume - Health Screening
Care Call, Inc.
"Aetna US Healthcare – Member Health Survey"
“Blue Care Network of Michigan – Member Health Survey”
“Blue Cross Blue Shield of Georgia – Member Health Survey”
“Anthem BlueCross/BlueShield-Ohio – New Member Health Survey”
“PHC Health Services – Member Health Survey”
“United Health Care of Ohio – Member Health Survey”
As an example of how our work began with Care Call in this area: The Health Care Financing Administration, the federal agency that administers the Medicare program, requires all Medicare+Choice Plans to conduct health assessments for all new Medicare enrollees in a timely manner. Care Call, Inc., a major Midwestern call center, first attempts a telephone interview with a new enrollee. On a subcontract basis with Care Call, DISC then mail surveys all non-completed telephone contacts to capture the desired information.
- Data capture via scanned survey instrument
- Survey instrument (typically a survey booklet) design
- Extensive data transfer on a weekly basis via FTP
- Database administration
- Fast turn on converting mailing data into in-mail surveys
- Unique identifier tagged surveys to identify “timed out” responders
- Insured (name, address, doctor) changes and edits
- Complete printing, mailing, receiving services provided